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Job #2649: Other Area(s)



Job Code: #2649
Title: 2464-Break-Fix Technician (Dell, Lenovo)- Ottawa
Date Posted: 09/16/2013
Job Type: Contract
Job Location: Ottawa Ontario

Job Description:

PeopleToGo / DispatchUs is the Canadian leader in providing technicians to large OEM/Computer companies to perform onsite service calls. We have hundreds of technicians coast to coast performing over 6,000 service calls a month.

PTG

POSITION PROFILE DOCUMENT

FIELD SERVICE TECHNICIAN

 

Responsibilities:

 

Attending to Dell/Lenovo warranty calls both commercial and residential clients.

Responding to all other service calls from PTG / DU’s Dispatch/Call Center as required

Leading projects and training resources with the assistance of the PTG Project team

Help defuse customer issues by taking over troubled calls from other technicians

Communicate with customers to resolve, troubleshoot, diagnose problems

Certify / upgrade skillset as required when new customers, or technology is introduced.

Work closely with the Operations team to maximize utility, and complete calls or projects as required.

 

 

Knowledge, Skills, and/or Abilities Required:

 

Dell DCSE certification mandatory (offered by PTG/DU)

Lenovo certification mandatory (offered by PTG/DU)

       Strong PC repair experience

Must have A+ certification

Basic computer tools: screw drivers, meters,

 Strong customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must have a valid drivers license and access to a reliable vehicle at all times

Must be able to pass a background check

 

· Coverage area is Ottawa & area





PLID: 2997