Job Code: #261841 Title: Senior Technical Support Engineer Job Type: Job Posting Job Location:
Boston
Massachusetts
Job Description:
Position Overview:
In the Senior Technical Support Engineer role, you will be the highest point of contact for our clients in resolving highly complex technical and application related inquiries regarding Bullhorn’s software product. As a team leader and mentor, you will strategically partner with our clients and work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support. This job requires a great communicator that enjoys rapidly solving complex issues.
Key Responsibilities:
Collaborate and consult with enterprise clients to resolve highly complex software and technical issues
Partner with clients and help them optimize the way they use Bullhorn
Champion customer initiatives
Extensively research and document customer software and technical issues
Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Technical Operations, Software Engineering and Quality Engineering teams as needed.
Assist and mentor Analysts in researching, resolving and documenting customer issues
Act as the liaison between Support, QA and Engineering.
Analyze and determine the root-cause of application issues, identify their severity and propose fixes.
Escalate trouble tickets and priority issues to management as appropriate
Key Position Requirements:
B.S. in Computer Science, Engineering or Mathematics from an accredited University or College
3+ years experience in Network Administration or Quality Engineering and Support Engineering
Excellent troubleshooting skills
Must be a highly creative, curious technologist and problem solver
Must be a strong communicator
Highly motivated and passionate about solving customer issues
Must have the ability to empathize with customers and convey confidence
Must have a working knowledge of networking and Internet connectivity
Must have an understanding of email technology (SMTP, iMail, LDAP etc.)
Working knowledge of relational databases
Experience supporting 24x7 production environments
Must have programming experience
At Bullhorn, we recruit only the most exceptional individuals - people with a strong passion for collaboration and the development of fresh ideas. We offer a variety of opportunities for you to imagine, explore and realize your potential while impacting the future of On Demand software. We're looking for people who want to think strategically, create with passion and have fun while doing it in a casual, flexible work environment. Check out our current job opportunities.
