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Job #2275: Other Area(s)



Job Code: #2275
Title: Bilingual (French/English Help Desk Support
Date Posted: 12/05/2012
Job Type: Permanent
Job Location: Toronto Ontario

Job Description:

PeopleToGo is the Canadian leader in providing technical resources to large OEM/Computer companies to perform onsite service calls. We have hundreds of technicians coast to coast performing over 6,000 service calls a month.   We are currently looking for Bilingual (French/English) Help Desk; Technical Support Agents to assist client business needs.

 

Job Title:  Bilingual (French/English) Help Desk/Technical Support Agent                                  

Locations: Toronto, ON
Type: Contract; Permanent or Contract to Permanent positions


We are looking for talented individuals with a professional approach who are energetic and hard-working, coupled with strong problem-resolution and decision-making skills. In this role, the Bilingual Help Desk/Technical Support Agent will provide customers, service providers and sales with technical assistance in both English and French. The successful candidate will have the ability to resolve medium to difficult technical problems over the phone; a strong work ethic and excellent customer service skills. This individual will be able to work independently to source available databases and resources to resolve problems in a timely fashion. 


Responsibilities:

 

-Provide telephone and email support using both English and French languages.

-Research technical solutions using all available technical resources

-Maintain friendly communication with customers and co-workers in all circumstances

-Actively listen to customers in order to capture important technical information and adapt to their level of knowledge and expertise

-Respond to inquiries and resolve hardware and software issues

-Provide technical assistance to services and sales representatives across Canada

-Assist On-Site Dispatch Team with daily on-site service activities

-Help local sales teams as needed with technical questions and customer satisfaction issues

-Prepare monthly activity call log reports to be presented to the Service Manager

-Ad-hoc projects as required

-Ensure that their product knowledge of client services is current at all times

 

Requirements

 

-Fluency in French and English (both verbal and written)

-Post Secondary Education should include A+ certification and/or MCSE or other relevant technical designations
-2 to 5 years of experience providing support in a fast paced IT technical environment

-Previous Bilingual (French/English) experience providing technical phone support

-Excellent customer service skills

-Strong organizational skills with a proven ability to prioritize tasks and manage time efficiently

-Exceptional troubleshooting skills

-Ability to learn quickly in a highly technical fast paced environment

-Willingness to go above and beyond, Positive attitude, Team player

-Responsible, autonomous and highly motivated


Assets (nice to have but not mandatory)

-Field Service experience

-Experience with laser printer repairs

-Experience with printer products







PLID: 2997